Well I don't see that as a problem and priced how I think it should be.

And if you can service it whilst doing an MOT then fair play, the
problem I can see is getting an MOT tester to do the oil & filter change during the test. Ok I believe VOSA don't like an MOT bay be used as a service ramp but if its not affecting the MOT test whats the problem.

I would be lucky to get £119 for an interim service in the 1st place so I would happily run that offer with a couple of t & c's determined by oil quantity or type.

I just don't agree with discount MOT's on there own.

£16.99 for an MOT does look attractive for most car owners when we are charging £40 upwards. Could be the price of a cheap budget tyre for a Micra etc that it faiked on.

At the end of the day I find price is what determines most peoples choice, quality is now not really an issue for most until something goes wrong and it lands on your feet.

Some will argue that you don't want these type of customers but when you are struggling for work then something has to be changed. You can probably once you have them tweek the pricing as I have found once explained they understand.

Some you win, some you lose, customer loyalty isn't what it once was.

I''ve lost jobs for £20-£30, after I have regretted some because I still could've made a profit and had a new customer. (I have phoned them back with estimates to be told no)

Long term that £20 lost on a job may have been got back through another job or from a friends car of the new customer.

Very fine line between winning or losing. Lots of company's do loss leaders, it must work else they wouldn't do it.

hope that makes sense.