hi all,why do we want customers to diagnose their own cars.fit new parts, have garages fit new parts and not cure the problem. i think cars are getting too complicated for quick diagnostic tests.its bad enough these days, customers getting parts at the same rate as trade etc.
I see many garages fit parts for customers that have been supplied by customer only to end in not curing problem.customer then does not want to pay for proper diagnostic time.
I now try to educate customers about a reasonable time scale for diagnostic tests.how many cars can u diagnose in 0.5 hours not many.
IF THEY WILL NOT PAY FOR A PROPER DIAGNOSTIC TEST ,HOW MUCH WILL IT COST FOR A AMATEUR DIAGNOSTIC TEST.
mike fleet
HOMETUNE MOTORING SERVICES.