Hi Anthony

That sounds like the way forward

The motor trade does get some unfair criticism, many customers think they are being overcharged when their vehicle is being serviced, but much of this is because the customer is unaware how complex their vehicle is

Many will opt for the cheaper service, fast fits and independents offering a service for £89.00. This will get you business but important items are generally overlooked like brake fluid changes, hard to get to diesel fuel filters / pollen filters and timing belt changes

After a few years these service items are well overdue with perhaps discs and pads also being required, they then get a quote for a £1,000 to bring their vehicle back up to standard, that's when they start saying we are overcharging and trying to rip them off with unnecessary repair work

So educating the customer would be a good start. Perhaps a national database that Vehicle Service history could be entered into (by registered / validated workshops) This would help other workshops know what has been done and when service items are due. If a vehicle has not been serviced for 2/3 years then perhaps a reminder from DVSA

Peter