Re: Customers - making something complex sound simple Archived Message
Posted by Joe McGeoghan on November 1, 2004, 11:15 am, in reply to "Customers - making something complex sound simple"
I like that analogy. I often find myself telling customers that repairing a car is not like putting an element in an electric kettle or selling a 'Happy Meal' I still get asked to diagnose the fault over the phone, provide a firm quote, repair the car between the school runs and provide a loan car. This is followed by 'I don't know what was wrong with the car, I don't understand what was required to fix it, but it was too dear and took too long'. I'm starting to consider employing a service receptionist... ;-) Joe
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