Automotive Discussion

Post a Response

1Link Service Network

Posted by Martina on March 2, 2007, 2:14 pm

Hi,

Just wondering if any of you have had any recent dealings with the 1Link Service Network?

I found a thread with posts relating to this back in July/August '05. The general opinion seemed to be negative, and am wondering if any of you have found it to be worthwhile since then?

Link to their website is http://www.1link.com/.

Thanks,
Martina

Re: 1Link Service Network

Posted by Andy Mason on March 2, 2007, 3:24 pm, in reply to "1Link Service Network"

We subscribe to 1link and find the service very good, no more disputes about invoices and whether or not they were received etc.
Payment is also a lot faster, and no quibbles about the amount, because the amount authorised is the amount payed.
This is our opinion as a garage who averages 2 to 4 lease vehicles a day through 1link to the relevant leasing companies, other peoples findings may not be the same as ours
Hope that helps Andy

Re: 1Link Service Network

Posted by Graham Clark on March 2, 2007, 10:03 pm, in reply to "Re: 1Link Service Network"

We have been 1 link members for over 2 years and I would hate to go back to the old phone autorisation system.

When we started using the system, like all changes we found it quite hard but the best thing that I did was to attend their one day training. After the training everything fell into place, for example using a fixed price on their system to get authorisation for servicing (saves having to input each part, just click one box and add price)if your price is within the lease companies threshold you will probably get instant authorisation. There is no need to post invoices and payment is RAPID.

Long way of saying if you want to carry on doing lease company work get a days training and get going.

Sorry for long winded reply.

Re: 1Link Service Network

Posted by john allen on March 3, 2007, 3:29 pm, in reply to "Re: 1Link Service Network"

HI I'm after a little advise if possible
I'm a new garage owner and i have only been opened 2 months. I'm after advise with reference to lease work can an independent vat registered garage do lease work i was under the impression it was tied to the dealers. if yes how would you go about it ???????
any help would be greatly appreciated
thanks john

Re: 1Link Service Network

Posted by Graham Clark on March 4, 2007, 3:41 pm, in reply to "Re: 1Link Service Network"

Hi John

Contact 1 Link. You will find details on 1link.co.uk

Re: 1Link Service Network

Posted by Richard Endean on March 4, 2007, 11:10 pm, in reply to "Re: 1Link Service Network"

If you want my advice then don't bother. Last job I did for 1link was to adjust a rear door catch - 10mins max. After seven phone calls I gave up waiting for an authorisation and sent the bill anyway. 1link called me (at last) and queried the invoice without order no. Two months later - hey presto - money in the bank. Life's too short.

Just my opinion,
Richard

Re: 1Link Service Network

Posted by tony gould on March 5, 2007, 9:08 am, in reply to "Re: 1Link Service Network"

we used to deal with one link but didn't get enough work out of it to make up fr the £270 annual fee we had to pay them. We deal with Arval ove the phone for the odd vehicle that we get in and with Arnold Clark for our other main customer (AC are so easy to deal with, they pay a good labour rate and never ask for prices)
We found we were not getting enought fleet work in to cover our costs. The system was quite easy to use though.

Re: 1Link Service Network

Posted by Martina on March 6, 2007, 8:50 am, in reply to "Re: 1Link Service Network"

Hi,

Thanks very much for the replies...food for thought.

One interesting development with 1Link seems to be that they are moving away from only looking at fleet work to retail as well. For example, on the Parkers website, they now have a search tool that uses the 1link system for retail customers. See link below.

Cheers,
Martina

Link: Parkers - Service Booking

« Back to index

[ Automotive Discussion ]