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1st service information #

Posted by Paul Chard on March 16, 2010, 8:31 pm
Message modified by board administrator March 17, 2010, 3:45 pm

Iam getting lots of people contacting me to ask if we can carry out the Ist service on there new car.i have heard various stories that as long as you use genuine parts and you are a VAT registered garage then it is ok.the one thing that worries me is if the customer has a warranty issue at a later date and the car goes back to a dealer will they refuse to do it because it was serviced at a non dealer garage.

Re: 1st service information

Posted by Tom Sinclair on March 16, 2010, 9:37 pm, in reply to "1st service information"
Tom Sinclair

Hi Paul, my understanding is that if you adhere to the manufacturer's schedule, and use manufacturer's parts,then no-one can claim that you are not qualified to work on any particular car. Apparently you can also use approved parts, but have never pushed this. Use the correct parts, do the job properly, and the warranty stands. Cheers,
Tom

Re: 1st service information

Posted by Phil Dunmore on March 17, 2010, 9:39 pm, in reply to "Re: 1st service information"
Philip Dunmore

"Block Exemption" is the term generally applied to the regulations regarding this. Search here and the internet as whole for lots of info.

Re: 1st service information

Posted by Tony Sefton on March 17, 2010, 10:33 pm, in reply to "Re: 1st service information"
Tony Sefton

>>>>>if the customer has a warranty issue at a later date and the car goes back to a dealer will they refuse to do it because it was serviced at a non dealer garage.<<<<<<<<

YES THEY WILL. Even if they are not allowed to, They Still do, and also they use the Case that some Manufacturers Warranties are only 12 months, But they offer a further 2 year extended warranty for "GOODWILL" but that only applies to the Customers that have their cars serviced at their garage.

If Anything does go wrong, then the customer can lose out Big Style.

If theres a loophole to get out of warranty repairs then they will find it, ( knowing that most customers would not know the legalities or not bother to follow it up in court )

Service with care.

Tony.

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