Supplier contracts #
Posted by Ed Kaps on February 18, 2011, 6:06 pm
Message modified by board administrator February 22, 2011, 1:35 pm
Having had my fingers burnt a number of times over the years on unfair/hidden clauses in supplier/credit agreements, I thought I was wise to them all by now, but no. |
Have had a workwear contract with Sunlight (Bosch preferred supplier) for over six years, they changed them every week and repaired/replaced as necc. It has worked ok but we have now decided to supply our own workwear and cleaning for staff.
We have given the required notice to Sunlight as per their agreement and have now been told that despite that, there is something called 'Residual value' charges which have to be paid on termination.--Any item of clothing which gets replaced during your agreement or has not had a minimum of three years use will automatically be charged to your closing account. This means that we have a bill of some £300 to pay + a possibility of a further £181 for 'potential lost stock' charges.
Certainly not made clear when we signed the agreement and any of you with similar workwear agreements will probably have the same to pay if you terminate at any time.-Check your small print.
Re: Supplier contracts
Posted by aidan on February 18, 2011, 7:05 pm, in reply to "Supplier contracts"
I had the same problem with Sunlight, In my case a lot of the boiler suits where in poor condition & poorly repaired.
The recently replaced / good ones I kept and paid the residual value ( to cut my losses)
I took photo of the poor garments before returning them. when they sent me a bill for those I pointed out the condition & that I had photos to back this up. few days later received full credit.
Re: Supplier contracts
Posted by Tony Sefton on February 18, 2011, 10:09 pm, in reply to "Re: Supplier contracts"
Hi Ed. I have just had Exactly the same Situation with "SUNLIGHT" Services, We also signed up whilst on the Bosch Scheme. |
They tried to make it difficult to cancel the contract, they sent a rep out to cancel it but she tried to make us stop with them and hadn't got the relevant paperwork with her and told us that we had to cancel it in writing to their accounts dept.
We also had to pay the residual value on the Garments even though most were in a poor state of repair. ( Thats why you have to sign for replacement garments so that each time you sign, you are in a new contract for those garments. )
They Took a Payment out of my Account after the Contract was finally cancelled.
I Refused to allow them to collect their garments until I got my Money back. The Rep collecting the Garments told me that we had been refunded the money even though we hadn't. ( I did get it back eventually )
I never thought about keeping the Garments that we had to pay the residual value on.
The Rep collecting the garments was rather stroppy and even took the towel machine which was in good condition and threw it into the back of the van and said "That can go in the scrap".
Rather a Shabby and poor ending of a service from a So called Professional Company.
Surely they would be better off Ending the contract on a good note so that in the future they might get the custom back. ???
Whilst we were using their services I had no real complaints other than the condition of the Garments which are expected to last several years.
( easier to Buy your own for £20 and throw them away whenever you feel like it. )
If I wanted to sign up for a Contract in the future, Would i use Sunlight. ?? ( NO }
Re: Supplier contracts #
Posted by Tom Williams on March 2, 2011, 6:30 pm, in reply to "Supplier contracts #"
We've been associated with Bosch for a number of years. Firstly as a Service Agent then Bosch Car Service. Obviously, this has bought us into contact with Bosch 'approved' suppliers on number of occasions. Generally, any complaints to Bosch over the years about shortcomings with their approved suppliers elicits a response along the lines of: 'caveat emptor'
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