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Alternative Dispute Resolution from 1st October 2015 - ADR #

Posted by Peter Warman on October 1, 2015, 10:48 am
Peter Warman

As of the 1st October it is a legal requirement for garages to have a ADR in place and displayed on your website, you are not compelled to use it, but the customer must be made aware of this option

More details:

http://www.tradingstandards.uk/advice/AlternativeDisputeResolution.cfm

Peter

Re: Alternative Dispute Resolution from 1st October 2015 - ADR #

Posted by Graham Bullock on October 1, 2015, 12:22 pm, in reply to "Alternative Dispute Resolution from 1st October 2015 - ADR #"
Graham Bullock

So does this mean we have to be a member of Motor Codes or similar?

Graham

Re: Alternative Dispute Resolution from 1st October 2015 - ADR #

Posted by Peter Warman on October 1, 2015, 1:07 pm, in reply to "Re: Alternative Dispute Resolution from 1st October 2015 - ADR #"
Peter Warman

Hi Graham

Not sure how many approved ADR companies there are for the motor trade, may be worth giving them a call to find out if you can just subscribe to their ADR service, but not actually become a fully paid up member

From their recent email:

"If you have any questions please contact the Subscriber Services on enquiries@motorcodes.co.uk or call us on 020 7344 1651"

HTH

Peter

Re: Alternative Dispute Resolution from 1st October 2015 - ADR #

Posted by Graham Bullock on October 1, 2015, 2:32 pm, in reply to "Re: Alternative Dispute Resolution from 1st October 2015 - ADR #"
Graham Bullock

Thanks Peter

Re: Alternative Dispute Resolution from 1st October 2015 - ADR #

Posted by James Dillon on October 1, 2015, 8:48 pm, in reply to "Re: Alternative Dispute Resolution from 1st October 2015 - ADR #"
James Dillon

Hi All

Link to ADR service agency. There are many options .

Cheers

James

http://www.adrs.co.uk/

Re: Alternative Dispute Resolution from 1st October 2015 - ADR #

Posted by Graham Bullock on October 2, 2015, 8:47 pm, in reply to "Re: Alternative Dispute Resolution from 1st October 2015 - ADR #"
Graham Bullock

I emailed the I.M.I yesterday to ask if this was going to be something they would offer their members and here is the reply.

Dear Mr Bullock

Many thanks for your enquiry.

Your question is well timed as I am currently in negotiations with organisations who provide ADR services about how we could weave these into our offer, one of which is Motor Codes. Whilst I am unable to make any firm commitments to you right now, it is something I am actively looking at and hope to have something more solid confirmed in the next few weeks.

There are a few options that I am looking at in terms of how this could work for our members and so I would be more than happy to come back to you when I have something more concrete in terms of whether this is something we could offer.

Re: Alternative Dispute Resolution from 1st October 2015 - ADR #

Posted by Pete Greenow on October 3, 2015, 8:01 am, in reply to "Re: Alternative Dispute Resolution from 1st October 2015 - ADR #"
Peter Greenow

Hi

As members of the RMI we have access to this through their services. This is available through the standard IGA package from RMI.

Regards

Pete

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