Hi Paul,
"Of course the question is...

Why do we use Intermotor??

Well we dont. The factors use intermotor and we use the factors!"

You cant leave your reputation with your customers to be decided by the factors and what stock they hold.You are responible for what parts you fit or let you customers keep refitting and then keep retesting.

The factors will only stock what they will sell, if the trade didn't buy it then they would'nt stock it.But thats the problem in a nutshell this trade is full of fitters who have no idea of what the part they are fitting today does,should do, or even when it should do it!! (certainly not including yourself in this). The only thing they understand is money,the chepest part gets fitted,refitted,refitted,refitted + refitted.
You need to explain to them how expensive intermotor parts really are ie you've already got a perfectly faulty part on the car which has cost you nothing why pay money to buy another faulty part.

Two options to deal with these idiots,
1 Refuse to work on a car until all IM crap has been removed and real parts fitted
2 Charge them a full min 1 hour each time you go back to say 'yea its that IM part again that I told you not to use'

Regards, Sean