Another aspect of this is veteran's care. It's already bad and failing to record their service details only exacerbates that.

One wonders why anyone would join the armed forces in the first place but for many it's a way of making a living and getting a trade. Also, going into conflicts, service members are lauded as patriots and heroes. After the conflict (and the physical and mental damage it causes to them and their families and neighbours), they're [willfully] forgotten and ignored.