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Posted by John Ritchie
on March 3, 2008, 9:25 pm, in reply to "Re: Customer Booking in proceedures"
Hi Clive , so glad you started this post as i thought i was doing something wrong .Some interesting points being raised here . I work alone and like Peter and others have stated , it hits harder and so damn frustrating .I am thinking about giving up saturdays as the number of no shows & excuses has risen over the last few months , more so on saturdays but rising on week days .I dont want to depress myself in seeing how much i have lost in feb , had 2 today but luckily overbooked as i had a hunch somone wouldn't show .
Had a guy book in his mgf for a geo setup and on booking it he asked if having mixed aspect ratios would be ok ... 55 one side , 50 other ..duh obviously not .Explained he needs another 55 profile so he left the booking for the tuesday saying he would get his tyres sorted before geo setup . Monday night ..last thing he cancels saying he still hasn't got tyres ( had 4 days to sort it out) i re booked him for the following wed as he could only make a wed and he didn't show ...got a call later to say how sorry he was .I explained i wasn't keen to re book him again but he promised he would be there so today he was booked for 3pm and he turned up at 2.50 to say he still hasn't got the tyres and asked where do we go from here .. obviously i showed him the door and politely sugested to find someone else as i wont be doing it 
,The really anoying thing is i could have filled the slot 3 times over !
Lost £90 today alone so need to try something different
Regards
John
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