John Ritchie | Message modified by user UKAT2638 May 5, 2012, 10:48 pm
Obviously i had an unhappy customer on the phone so called the service manager in question about this issue & was told the same .I offered to pay the full amount for the repair under warranty until the claim was credited so there would be no impact on them ...they refused.
I called tps and stated my case and wanted phone number for vw warranty .To be fair they contacted vw who did contact dealer and said due to vehicle having an indicator fault vw would be held liable and therefore the dealer in question also as it was a safety issue and had been reported to their agent .
It was a nice feeling having their service manager on the phone eating humble pie
I do feel if this part wasn't safety related then i would have had to replace it myself .I still use tps but am cautious on certain parts.
Our local Renault dealer charge for diagnostic tests under warranty as Renault wont pay
Regards
John
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