This is just one of many problems we face today.
I don't know what it is about the motor trade above any other trade but people seem to think they can just ring round to get free advice, check up on parts prices and generally under cut our profit at every turn. People often ring me and offer to supply their own parts, I usually say "you wouldn't go to a restaurant and take your own meat and ask the chef to cook it for you, would you?" I also get people ring me up asking for free advice and I usually explain that it could be a number of things and I'd need to see it first to be sure, this usually gets rid of the time wasters! Unfortunately we're our own worst enemies in that we try to be friendly and helpful but it often comes back to shoot us in the foot! I think all we can do is try to be professional and helpful but don't give too much away!
Regards,
Derek
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