I have thought about this helping folks on forums thing & it does concern me a bit. I don't have any reservations about helping out fellow techs even if they are local competitors. It does get up your nose though when people approach you in your work place & are clearly picking your brains so they can sort it themselves. I had a guy with a Honda ABS fault ask me how he could diagnose his problem. I told him to book a college course or pop down the library or he could book in for me to sort it. (Got me wound up he did). On the other hand, if someone is prepared to take the time to brows the Internet & do some homework then I can kind of justify helping them out (if I can). I had a guy last week that came in & announced that he was a customer of ours & always used us. hmmmm. He proceeded to pick my brains for ten minutes about his new rover. After putting his mind to rest about 5 or 6 concerns & supplying him with a new coolant pressure as a precaution (K series), he asked me for some change out of a tenner. I must have C*** written on my forehead!! On the subject of parts supplied by customers. I have a sign up in many areas of the workshop & waiting room .... PARTS SUPPLIED BY CUSTOMERS Sorry but we don't fit Most customers understand & smile when you put it to them in terms that they can relate to. Relevant link bellow
Parts supplied by customers.
Imagine asking your local restaurant to fry a steak that you supply!
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