In terms of charging for time taken when we don't have specific product knowledge, we must get some recompense for the necessary research. Tom W
These days vehicles are so complex and 'new' problems are constantly being encountered. If we don't charge, our hourly payback becomes so diluted that we could probably earn more at the checkout till in Tesco.
The law firm my father in law worked for charge handsomely for research, they bill every minute they spend on a job.
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