Hi Dave I would be a bit wary about anything that is just internet based, will you be able to see comments before they are posted?, a customer may post something negative about you even though he may have been in the wrong. Would another local garage post negative comments about you to win some of your customers. Ebay have the same trouble with feedback, who is going to verify if the comments are a fair reflection of your business, a few unfair negative comment could damage your reputation The Good Garage Scheme operate a similar system where customers fill in Customer Satisfaction Cards, yes only the good comments are posted, but if a garage does incur a a few negative ones they will check them out to get both sides of the story and in some cases remove the garage from the scheme.......will this web based company do the same? Peter |
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Best Garage Scheme - Dave Mc Gee March 31, 2008, 8:24 pm
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