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Best Garage Scheme

Posted by Dave Mc Gee on March 31, 2008, 8:24 pm

Hi lads,
Just looking for some advice on the above.I just got my monthly issue of "Autobiz" and there is a short article about the launch of a new website, Best Garage, where the public and customers get a chance to rate your service,prices and general running of your business.I have seen on some posts of a similar scheme in the UK (I am in Ireland).
If anyone has any comments,negative or positive, i would be happy to hear them.
The web site is not open yet but due very shortly and i am not sure weather or not to register.
Thanks for any input.
Dave.

Re: Best Garage Scheme

Posted by Dave Mc Gee on April 1, 2008, 10:10 pm, in reply to "Best Garage Scheme"

Hi Lads,
Thanks for all the replies

.
Not too sure if they were negative or positive though

Re: Best Garage Scheme

Posted by Peter Warman on April 2, 2008, 7:59 am, in reply to "Best Garage Scheme"
Peter Warman - Administrator

Hi Dave

I would be a bit wary about anything that is just internet based, will you be able to see comments before they are posted?, a customer may post something negative about you even though he may have been in the wrong. Would another local garage post negative comments about you to win some of your customers.

Ebay have the same trouble with feedback, who is going to verify if the comments are a fair reflection of your business, a few unfair negative comment could damage your reputation

The Good Garage Scheme operate a similar system where customers fill in Customer Satisfaction Cards, yes only the good comments are posted, but if a garage does incur a a few negative ones they will check them out to get both sides of the story and in some cases remove the garage from the scheme.......will this web based company do the same?

Peter

Re: Best Garage Scheme

Posted by Dave Mc Gee on April 2, 2008, 10:15 pm, in reply to "Re: Best Garage Scheme"

Peter,
Thanks for your reply,some very valid points that i hadn't though of,to be totally honest.
I would imagine i have a chance to defend my reputation,if needed,before any comments are posted.
I will wait untill the web site is up and running before i make any more moves and will post my findings then.
Again, thanks for your comments.

Re: Best Garage Scheme

Posted by mark murphy on April 2, 2008, 10:44 pm, in reply to "Re: Best Garage Scheme"

Hi dave
I had a look today and saw some comments made about one garage (picked at randem)."Tried him on three occassions with three different cars to at least give him a chance, came away very dissapointed. Replaced parts i didn't think i had problems with, couldn't fix what i wanted fixed and was expensive." says it all, i think a wide berth is advisable
Mark

Re: Best Garage Scheme

Posted by Dave Mc Gee on April 2, 2008, 10:48 pm, in reply to "Re: Best Garage Scheme"

Cheers Mark,
I think my mind is made up now.

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