Re: Good Garage Scheme Start TV Advertising
User logged in as UKAT2603
Dave Harney
I was speaking to a customer of a local "Authorised Dealer" (Motor Codes Subsciber) who had taken his car in because his mil lamp came on. They "scanned it" and replaced the 02 sensor, (£140) they also told him it had a "split vacuum/air pipe" but didn't have the pipe in stock, so they let him take the vehicle overnight on the understanding that he returned next day to finish repair and to pay. (longstanding customer !!) Whilst he had the vehicle overnight the mil came on again. He returned it to dealer, they replaced the pipe, then gave him a bill for £300. He questioned whether it actually needed the 02 sensor in the first place as the mil had come back on. They told him that the "diagnostic tool" had said it was a faulty 02 and if he didn't pay, he wasn't getting his car back. I've advised him to ask for the old parts, and take the first step in advising motor codes that he is unhappy. (Be interesting to see how this pans out) I suspect the 02 sensor was merely doing its job and was stuck lean due to the excess air (split pipe) His bill should have been less than £70 even at dealer prices for a diag and a new hose. Good to see that Motor Codes are doing there job and only allowing the good garages to sign up, the ones the public can put there trust in. Good job Chris !! Regards Dave
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Message Thread | This response ↓
The industry's self-regulatory body - Motor Codes Ltd # - James Dillon July 15, 2009, 11:13 am
- Re: The industry's self-regulatory body - Motor Codes Ltd # - neil webb July 15, 2009, 10:03 pm
- Re: The industry's self-regulatory body - Motor Codes Ltd # - Peter Lomas July 15, 2009, 10:03 pm
- Re: The industry's self-regulatory body - Motor Codes Ltd # - Graham Bullock July 15, 2009, 11:30 pm
- Re: The industry's self-regulatory body - Motor Codes Ltd # - ian Whitmore July 16, 2009, 8:10 am
- Re: The industry's self-regulatory body - Motor Codes Ltd # - Thomas Williams July 16, 2009, 10:28 pm
- Re: The industry's self-regulatory body - Motor Codes Ltd # - Sean Connelly July 16, 2009, 10:29 pm
- Re: The industry's self-regulatory body - Motor Codes Ltd # - Andrew Clarkson July 16, 2009, 11:07 pm
- Re: The industry's self-regulatory body - Motor Codes Ltd # - Steph Savill August 1, 2009, 6:50 pm
- 65% of motorists say independent garages are best for service - Peter Warman August 18, 2009, 3:21 pm
- Re: The industry's self-regulatory body - Motor Codes Ltd # - Phil Dunmore August 19, 2009, 11:15 pm
- Good Garage Scheme Start TV Advertising - Peter Warman August 21, 2009, 11:43 am
- Re: Good Garage Scheme Start TV Advertising - Steve Nicholas August 21, 2009, 7:11 pm
- Re: Good Garage Scheme Start TV Advertising - Dave Harney August 22, 2009, 12:49 am
- Update - Peter Warman September 2, 2009, 2:41 pm
- Re: Update - Paul Foster September 14, 2009, 6:08 pm
- Re: Update - John Ritchie September 14, 2009, 8:42 pm
- Re: Update - pete greenow September 15, 2009, 7:13 am
- Re: Update - Paul Foster September 17, 2009, 10:55 am
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