Hi all.

I have my concerns obout The GGS as do many of you but the code of conduct it lays down is a very good basis for a self regulating industry code of practice. I know this has been done to death in previous threads but, with the exception of the '..include products that remove contamination.' clause, could be applied to any garage business that wants to focus on customer care.

Yes it's administered by a sales driven company - SO WHAT? At least the fact isn't hidden behind a cynical attempt to scare independant garages into joining beacause of problems caused by the questionable ethics of the Main Dealers. So what is Motor Codes then? Are they NOT a sales driven company? I think you'll find that they are. The difference is that they'll take your seventy five quid and then, should you be unfortunate enough to have a dispute with a customer, they'll take some more money off you for trying to deal with it.

"Ah but..." Someone will wail.
"The only criteria for joining the GGS is that you have to sell Forte's products."

Well the only criteria for joining Motor Codes is that you send them £75. At least someone from Forte comes round regularly and passes on actual feedback from your customers. How many of you who have signed up to Chris's protection racket have actually seen a representative from them?

At the end of the day all this is about customer perception. The GGS are far and away in front in that respect, in my opinion.

Rant over!

Paul.