Here we go again..... Someone has it in for us again!! I remember similar stories in the news last summer, is this going to be an annual event??

I suppose we could have unknowingly been one of the garages in the survey, who knows? It would be nice to see detailed results of this 'mystery shopping exercise' to see exactly what type of garages were targeted? Were they all independents? Will they all recieve feedback on their performance and be made to improve the way they operate? If not it will be the same story in the news next year!

There have been some pretty harsh statments in the media....

"Cowboy Garages"

"inexcusable dishonesty"

"failing to deliver in practice"

"shocking levels of incompetence" in garages

Plus many more....

For those of you that didn't see it watch this clip from daytime TV...

http://www.gm.tv/articles/52581-garages-customers-unsafe.html

When I saw it I thought The guy being interviewed (car expert) did not sound like a garage owner or a technician. I also wondered if he was being paid to promote 'Motor Codes' (lets not go there). Anyway a quick google of his name reveals he works for What Car magazine.

Reports like this especially when broadcast so widely (TV, radio, web)annoy me because although like you guys I try to do my job to the best possible standards, the whole independant sector get tarred with the same brush and branded as "Cowboys".

What can we do about it though??

Regards, Mark