Dave Hill
March on & find another supplier.
Mind you, it is quite likely that most suppliers are adopting the same stance.
We have blown TPS out this week after we asked for a couple of copy invoices, so that the account could be settled correctly. Paula was informed that there was a charge for a copy invoice. I took the phone & expressed my opinion (you can imagine)
I also mentioned the wonderful "press" that they are getting on this & a other prominent UK motor trade forums. I gave them my phone number & said that I would be happy to offer a little constructive feedback & that if I didn't receive a call, then it would "speak volumes" about their position.
So far I have heard nothing from accounts or management. I have however heard plenty from the sales rep, who is doing her best to gloss over the shitty way that TPS operate. (She deserves a medal)
On the flip side, I suppose we could be suffering from the dealer experiences, of the less professional garages, that will send parts back as "faulty" when in truth, they just didn't fix the fault.
I am sure that we have all experience a battery returned by someone who found it to be discharged a couple of days after it was supplied. Some folks will blame the part as duff, in spite of seemingly obvious evidence & with no testing to back up their convictions.
I wouldn't refund or exchange a battery without first confirming it is at fault either.
Sorry if those last comments go against the trend of this thread. Although I would say that I would deal with any potential warranty claim promptly.
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