Tony
To be fair I have had claims go much better than the one I described, as long as we do our job properly and the dealer does theirs then its not really a problem,but, and its a big, but, most of our local dealers are frankly very poor and i get frustrated at waiting for extended times at service reception just to hand over the car then to explain the situation to service receptionist that thinks I am from mars as I have some idea of how a car works,then only to go over it again on the phone after the car has eventually made to the workshop.I think what I am saying is the system of returning the vehicle to the dealer for the warranty repair though inconvenient would be ok if the dealers were run by people with A. brain and B. Pride in their work along with a touch of customer care ( and thats real care not crm bull)
as an aside I must admit to being impressed by a dealers service yesterday I took a Nissan in for the diesel suction control valve to be reset and was dealt with promptly and efficiently by the service reception and even got a call to let me know the vehicle was completed (a first for me at a dealers) and for that i will mention their name as West way Nissan Stourbridge well done, it says a lot when I am so impressed by basic good service.
Thinking about it though long may it continue that dealers struggle to give good customer care as this will ensure my continued work load. joking apart it is not good for our trades reputation as a whole that the so called cream of our industry performs so poorly
Sorry, to get back to the point I think some common sense would be nice in so much that short labour jobs and low value parts should be exempt from the claims procedure i.e. say a washer pump £15 with ten minutes labour could go through with "self certification "as it were
not going to happen tho
oops sorry TPS do this
Rant over for now
Regards Mark