Thanks for your responces,our gripe was with a faulty column switch,waited 6 weeks for delivery we fitted it and worked ok but now had a permanent fault on rotary switch,refitted old unit and back to square one so no dought faulty unit supplied.
Problem is car stripped down so would have to refit all + 20 mile drive to dealers
Not good
We will follow this up and maybe come to some sensible conclusion for future claims
Thanks again
Tony