hi all,
this type of story seems to be the norm these days,i get people ring to ask if we charge for comming out to diagnose a car.people ring up for explanation of a fault code from another scan code jockey.education of customer i think is the way forward explaining that just plugging in a scan tool is not always a fix.we can all write fault codes down and charge customer,but finding the wrote cause is another matter.i try and explain the value of our service regards experince and training.i think also if you are mobile as i am some jobs dont take long and the customer sees this.we charge £45.00 for a diagnostic fee this includes as much testing as we can do in 30 to 40 minutes.after that i consult with cusomer to see what they want to do.It is not getting any easier due to every one having scan tools even on phones,there are no easy jobs to be had.interesing times i feel.