Hi Kristopher,

This topic has appeared before and my response is the same as then.

I have been a mobile tech for about 25yrs and I always quoted a fixed price for diagnostics depending on the vehicle. I normally spend about an hour or so on a vehicle and if it takes 2hrs....the price is the same. This response last time out attracted a bit of mirth and merriment but the way I see it, it is swings and roundabouts. The customer feels more secure with a fixed price but once the problem is diagnosed I will then quote for parts and fitting and then it is down to the customer to decide on what he wants to do.

Works for me and the customer is happy he is not going to get any surprises when I give him the bill.

Regards

Pete M