Posted by Phil Dunmore on December 17, 2004, 8:00 pm, in reply to "Call out charges "
Depends very much on the type of job, one or two man and the customer.Recovery for major work eg.clutch or head gasket is usually free.Likewise for collect & return if it is a big job,MOT & full service is big enough.We advertise free call out in normal hours in Parish Mag circulation area.This is 1.5 miles max.No one has abused it yet.If the call out results in little or no follow up work then I charge standard labour rate including travel time to nearest half hour.Don't forget to double it for a two man job.Even so it is rare to charge as most call out result in a job.If we are called out repeatedly for the same fault we will charge,just like all the breakdown organisations.