Automotive Discussion

Back to Forum

Post a Response

Mazda service records by computer #

Posted by Mike Field on February 20, 2008, 2:10 pm
Message modified by board administrator July 27, 2009, 3:31 pm

not sure if this has been discussed before, but in Motortrader last week there was an article about Mazda announcing the end of paper service books and now all service records will be logged on line by the dealer, effectivley meaning, unless we get accsess, closing the door on us independents to continue a service history. Owners / buyers can access this on line to check history. at a price no doubt! so where does this leave us in relation to being about to continue a service history? Owners will be forced to go to the main dealer to ensure a service history for thier car .If this isnt a monopoly situation i dont know what is? I had heard BMW and mercedes are doing this too, no doudbt all will follow suit. The basic idea of a history on line for all to acssess is a good one, means buyers can check a car as they do now with hpi, BUT is it only the dealer who can out the history on? Any one know? if its only the main dealer we are stuffed. this could be the biggest threat to our service buisness yet.

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by Steve Norman on February 20, 2008, 10:55 pm, in reply to "MAZDA SERVICE RECORDS BY COMPUTER...serious threat! "

Hi Mike,
Mazda digital service records, including updating them when you service the car is available to us independants, what's more it's free!
The registration process is slightly long winded, including sending a letter to Mazda with you Vat reg code etc on it, but they will then give you access to their portal site, including workshop manuals.

Regards
Steve

Link: Mazda portal

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by mike field on February 25, 2008, 12:20 pm, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"
Mike Field

thanks for that, hope all manufactures do the same!!

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by Sean Connelly on July 27, 2009, 11:35 am, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"

Hi Steve,

Just gone through the process and it took less than 30 mins what with registering, faxing a letter and then within 5-10mins getting a call from Mazda to see we've been granted access to the Digital Service Records and Mazda Electronic Service Information!

Can print of the proper service checklists, access workshop repair information and once I sort out a slight issue downloading a bit of software should be able to see the Electronic Parts Catalogue.

What a great way of doing things.....just wish the other manufacturers would follow suit!

Regards

Sean

Link: Macclesfield MOT & Service Centre

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by nigel baldwin on January 23, 2011, 8:04 pm, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"

Hi have just enrolled in the free mazda independant repairer program as frequently service mazda cars.Where do you go to do the FREE digital service record update?? Anyone know.Cheers Nigel.

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by Peter Warman on January 23, 2011, 8:22 pm, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"

Hi Nigel

Once you have registered your details, you will have to wait for a confirmation e-mail from them. Once you have that you will have to Fax them a copy of your headed note paper to verify who you are. They will then activate the link their end for you to use the online service record system

If you have any problems, I would give the helpline a call, they are based in the UK, I found them friendly and very helpful, I was registered and up an running in a couple of hours

When you book mark the link it may not let you in or play ball, you just have to modify the link as it tends to add a load of rubbish onto the URL link address. If not sure the helpline will talk you through

Its for all Mazda's registered after 2006

HTH

Peter

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by Phil Dunmore on January 25, 2011, 7:36 pm, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"
Philip Dunmore

As Peter says, it is straightforward enough once registered.
I cannot get past the sign in screen in the workshop but it works fine from home. Not a problem as we don't use it a lot.
Also had passwords time out after long period. They quickly emailed new ones. make sure you record help line contact details, can be difficult to locate.

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by Jon Morgan on January 25, 2011, 7:41 pm, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"
Jonathan Morgan

We set this up almost a year ago for a customer with a newish mazda.
We tried to log in recently to check for another Mazda enquiry & our details had timed out.

We specialise in VAG group but service other makes owned by long standing customers - the login timing out was a bit annoying for us.

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by nigel baldwin on January 25, 2011, 7:50 pm, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"

Hi thanks for replys,but still having problems registering.Have been supplied password,have activated account as independant repairer but cant seem to get any further.Can anyone supply a phone no that is known to get through to right department?.

Re: MAZDA SERVICE RECORDS BY COMPUTER

Posted by Peter Warman on January 26, 2011, 1:25 pm, in reply to "Re: MAZDA SERVICE RECORDS BY COMPUTER"

Hi Nigel

The number you require is below, they are based in Tunbridge Wells

Any problems please contact the helpdesk on 01892 705805 or mail ishelp@mclgroup.co.uk

As described in my prvious post, they will not activate the service record link until they receive a faxed copy of your headed note paper

Once you are set up you need to access the portal with the web address below

https://mapps.mazdaeur.com/portal/server.pt

Peter

Re: Mazda service records by computer #

Posted by chris hogan on March 13, 2011, 11:57 am, in reply to "Mazda service records by computer #"
Christopher Hogan

not sure about this one ie if the car is 4 year old and the customer is selling it in private sale or a non franchised dealer can the purchaser access the service history from Mazda !

also it allows Mazda to see what vehicles you service and will it allow Mazda to mailshot your customer with main dealer propaganda they all do it some more than others its like giving your local competitor a mailing list with time date mileage of your customer hmm

regards Chris

« Back to index

[ Automotive Discussion ]

Copyright © uk autotalk