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Out of Order Or What? #

Posted by Keith Simpson on December 9, 2012, 4:07 pm
Message modified by board administrator December 11, 2012, 2:13 pm

The other week we installed two new rear suspension air bags to a C4 Picasso. One of the Air bags were faulty so we had to take it back. As they only had the two instock, we had to get another one from another dealer.

Friday customer came back to show me a letter she had recieved from Citroen Asking her why she had refused to let the dealer carry out a safety recall.

She rang Citroen and to cut a long storey short, it turns out that the dealer has charged Citroen for fitting this faulty Air bag. Shit has hit the fan now. This customer won't let it drop. She is also going to report them to Motorcodes

Re: Out of Order Or What???

Posted by Steve Kefford on December 9, 2012, 7:48 pm, in reply to "Out of Order Or What???"
Stephen Kefford

But how can this be?

As a member of Motor codes and part of a dealer network surely they are whiter than white?

Re: Out of Order Or What? #

Posted by Graham Bullock on May 5, 2013, 12:00 am, in reply to "Out of Order Or What? #"
Graham Bullock

Any news on this, Just being nosey and interested to know.

Graham

Re: Out of Order Or What? #

Posted by Keith Simpson on May 6, 2013, 2:21 pm, in reply to "Re: Out of Order Or What? #"
Keith Simpson

Hi Graham yes we was contacted by Citroen, they wanted us to confirm that we had purchased and fitted the new bags also asked me to fax a copy of our receipt. The dealer had told Citroen that they had fitted the faulty bag and tried to charge them the labour. She had the recall done at another dealer a few days later. I don't know what the outcome was regarding the dealer trying to charge Citroen. The Customer is a barrister, not the sort of person you want to get on the wrong side of. I bet she can be a right b###h when she wants.

Keith

Re: Out of Order Or What? #

Posted by Graham Bullock on May 6, 2013, 11:16 pm, in reply to "Re: Out of Order Or What? #"
Graham Bullock

Thanks Keith, You don't know if Motor Codes got involved?

Graham

Re: Out of Order Or What? #

Posted by Keith Simpson on May 7, 2013, 7:35 am, in reply to "Re: Out of Order Or What? #"
Keith Simpson

Hi Graham she did inform Motorcodes, the outcome your guess is as good as mine.

Keith

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