Posted by Peter Holland on January 3, 2014, 3:32 pm
Edited by board administrator January 4, 2014, 12:59 pm
I am Mr Angry! (well, a bit cross really) I've just walked out of Halfords today after waiting 10 minutes to buy a head unit as I had a panic job in and had run out of stock, only to be told that all the staff were busy fitting stereos and thus no one was available to serve me. |
Anyway, whilst I was standing there getting frustrated, I noticed an advertisement reminding customers that they could have their in car entertainment fitted by IMI qualified technicians in store. Red rag to a bull time. Now, my brother works for Halfords, fitting stereos etc and he doesn't have a qualification to his name, let alown being a member of the Institute of Motor Industry! Having spoken to him on quite a few occasions about this, I get the impression that very few of their staff are!
I would have thought that if you advertise the fact that your staff are qualified, they should actually be so! Is that not a case of misrepresentation?