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Actronics #

Posted by Chris Angus on January 25, 2018, 2:00 pm
Edited by board administrator February 1, 2018, 2:25 pm

Has anyone had any run ins with actronics.
I phoned them last week about an abs unit on a jeep as it wasn't listed, it had multiple faults for wheel speed sensors and I saw on their site that other units suffered this problem, they said it can be tested and repaired. So I sent it off and they called to say it tested ok but would I still like a reman on the unit, so I said yes.

Got it back today, fitted and bled, tried to drive off and the brakes were stuck on, after a bit of head scratching I found two ports on the unit were blocked and not allowing the pressure to release.

I spoke to actronics and they said they never touched the hydraulic side, just the electronics, had a big fall out with them and in the end they have agreed to pick it up and check it.

Question is what should you or I do, bend over and take it or demand they sort it?

Re: Actronics

Posted by Matt on January 25, 2018, 7:13 pm, in reply to "Actronics"
Matt Elliot

Hi Chris

I would let them take a look again, I've used them loads and if anything goes wrong(not very often) I have always had it resolved with no fuss.

I sometimes swallow the return postage if something goes back but on the whole out of everybody who does this sort of work I find them by far the best and like the fact they only deal with the trade.

Speak to Dean there he knows his stuff and is very sensible about things.

HTH

Matt

Re: Actronics

Posted by Anthony Pickering on January 25, 2018, 9:55 pm, in reply to "Re: Actronics"
Anthony Pickering

Been using AC tronics for a while, did have one abs pump they repaired have a fault on return, they swiftly sorted out the issue with the pump and job was sorted.

Re: Actronics

Posted by Simon Kefford on January 26, 2018, 8:29 am, in reply to "Re: Actronics"
Simon Kefford

I have found all ECU repairers are hit and miss.

Now got the the stage that its not worth the days/ weeks of agony waiting to find you are back to square one.

I just buy new - yes it does cost the customer a few hundred quid more but...peace of mind.

I had one ABS unit reman from AC for BMW two weeks off road to start then it failed again and I had to supply customer a car for another 10 days whilst they remanned the reman. Which failed again. So I then bought new. cost me a fortune.

In general we as the garage are left carrying the financial can whilst up the supply chain they stall and / or dont pay out full cost, if any. Most warranties suck.

Good luck

S

Re: Actronics

Posted by Keith Simpson on January 26, 2018, 10:14 am, in reply to "Re: Actronics"

Yes I would agree with what's been said. Iv'e been using them for years had a couple of problems but always been sorted. I wouldn't have thought they would touch the hydraulics side either to be fair but these things happen.

Keith

Re: Actronics

Posted by Antony Powell on January 27, 2018, 9:55 pm, in reply to "Re: Actronics"

Having unfortunately dealt with many repairs companies over the years I now make a point of photographing a part from all angles and capping any orifices securely before sending stuff away, I then put copies of the photos in with the part.

This doesn't stop any problems but it ensures you are both aware of the condition of a part before it is touched by another company.....

Of course this doesn't matter when the part is hand delivered to the wrong company and then the guy who delivered it can't remember where he took it to. cost my previous employer about 3 grand to replace the missing part !!!, A JCB hydraulic valve block.....

Link: specialist seized injector and glow plug removal services

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