Read Chads post again Greg. The rod does not belong to him, it is a loan rod, and i seriously doubt Jeremy Wells will bend over backwards, he certainly didnt for me and then put his foot in his mouth. There service has certainly slipped a long way!. They dont look after the "Small players" any more. If they had there finger on the pulse of the kiwi fisho theyd sharpen there act up pronto. Listen to constructive critisism. Ill happily offer up suggestions to Kilwell, if theyd listen. As Mark said the China made rods are quickly catching up to the quality of the Kiwi made stuff, at half the price, and at the end of the day, if were going to get the same quality gear for half the price by buying overseas made gear, the bottom line will be back up service and warranties that are stood by!!. If customers aint going to get that from the Kiwi made product, why support them. Id rather by Kiwi made, so come on Kilwell lift your game. Ron will be reading this, whats your responce??