Just before Christmas, local taxi driver came in (in a big rush) with late model Citroen Picasso Turbo Diesel. Complaint of lack of power. Low mileage vehc: all looked OK and no fault codes. Decided to check air cleaner, (back of engine) Blocked SOLID. Checked cabin filter, blocked solid. Rang customer, said needs service. Customer said 'go ahead'. Carried out service, drove like a dream but noticed oil around intercooler. Checked turbo and discovered that it was passing oil really bad, so advised customer of turbo problem and could he bring service book with him when collecting vehicle. Turns out that customer had JUST purchased vehicle with from MAIN DEALER with FULL MAIN DEALER SERVICE HISTORY FROM NEW and THE BOOK WAS STAMPED.
Now, won't go into the details here but I contacted the dealer the next day on his behalf and suffice to say that within hours they had collected said vehicle from customers home, left a courtesy car and then fitted a NEW turbo (£1200.00) and offered him the next service FOC (which means that I won't get it).
The thing is, that I see this kind of thing on a regular basis and I am just a little 'back street garage' so my point here is this, in the event of a 'super complaint' within the industry, who will be the scapegoats?
Colin (of course I have toilet rolls to wipe your bum for you and ONLY £40.00 per hour) Calder.