"Post of the week" Should be post of the month, or maybe even year. Covers much of how I feel.

The people trying to administer these various schemes, be they well meaning or otherwise, have no idea of the complexity and variety of problems we face every day.

Sometimes, new customers who have been charged heavily(by others) for attempting to sort a difficult problem ask if they have been overcharged/treated fairly/ripped off. I can't tell because I am not aware of the preconditions and nature of faults found. How can any impartial party assess this in a reasonable time. It could soon become more involved than OJ's murder trial.

People who always go to the cheapest garage they can find for distress repairs are very likely to be dissatisfied. People who have regular maintenance with a reputable garage are likely to be satisfied. Dealerships, that's another thing entirely. Generally the bigger they are, the worse they treat customers. I am surprised manufacturers have not done something about this. It DOES cost them sales.