I've had the same service which stems from the sales rep for the area Steve Baker forging my signature on an order for a DGA 2500 Kombi machine.
My first point of contact was with my Snap on tool representative who visits most weeks, I said that I was interested in a blue tooth version of the DGA which at the time had not been released on the market because they were still perfecting the Bluetooth Diesel head..
The Snapon tool rep knew that if the machine done what it said on the label I would by it, so he didn’t pursue the enquiry until the machine was released with Bluetooth.
He arranged for the sales rep Steve Baker to visit me and I said I would like to try the machine on the premises and if the Bluetooth Diesel head worked I would be interested.
Steve Baker said that I could have a machine on demo to test.
When the machine arrived I was surprised to see a new machine as it was only on demo, I commented to my tool rep.
The machine was excellent and exactly what I wanted but I had no contact from Steve Baker and was surprised when I had an invoice for the machine.
The machine had been invoiced before I had received the supposed demo machine and I was being chased for payment.
I paid for the machine three months after delivery of the demo machine which I still have.
The machine was negotiated with a two year no cost warranty
Updates and calibrations.
After a year from the delivery of the demo machine I am having problems with what was said by Steve Baker and what Snap On think Steve Baker said.
My last problem was if I didn’t pay for the Vosa update (within the two year period) I would not get the machine calibrated, so after talking to Phil Nassua who I believe pulls some weight in the company I agreed to pay for the update and the company (Snap on) would pay for the next calibration.
A week later I have a bill for the calibration.
I demonstrated the machine to a good customer of ours who we do machining for he purchased a machine and is having the same sort of problems.

I have a Solus Pro and would like to keep it up to date with the software releases but Snap On want me to do it on direct debit

Would you trust these people?