http://www.aftermarketnetwork.com/News/Industry+News/item27139/
Which, TV / Radio news channels and Tabloids have all jumped on the Garage bashing band wagon, is it deserved?
Well Which sent mystery shoppers into 62 garages out of a possible 25,000 (mostly doing an excellent job), then found several service related items had been overlooked, so now there is a call for all garages to be licensed
Well I can confidently say that after 30 years in the motor trade that garages with Industry Motor Codes, Forte Good Garage Scheme and Bosch Car Service signs over the doors will change nothing
If you want to make sure that every vehicle in your workshop is serviced correctly, then following the manufacturers service schedule or an industry standard service sheet will cure all
All the items that were over looked are ALL on an industry standard service schedules such as the Forte Good Garage Scheme, so why were they not checked and ticked off?
It comes down to possibly a lazy tech, in to much of a rush for tea break or lunch or no service schedules being used at all
So what's the answer:
How about making an Industry Service Schedule a legal document, the service items are checked and the technician signs it off at the end, any overlooked items are then down to that individual tech, you don't condemn the whole garage
This would make sure the Servicing Technician does his job correctly. The customer would be given the completed schedule which is a legal document stating that the checks have been carried out, much in the same way as a Gas Fitter would sign off a boiler for a landlord
So instead of sending in mystery shoppers, just make sure ALL items are completed or "Tick as you Go"
Peter
PS: As for adding 125ml of screen wash at £00.80 well that is obviously a hanging offence
