Re: Vehicle recalls
User logged in as ukat3227
This trade is getting harder to give customers correct advice due to an others and also I am finding the MOT test does not help. For instance tyres now are perfectly legal as long as the central 3/4s are above 1.6mm, so if you carry out a service and find the inner and outer edges are basically bald then in my opinion on winter roads these tyres are unsafe on cornering but you advise the customer clearly that they are legal but could be a potential safety issue and my advice would be to have the tracking checked and tyres replaced but you then find 2 days later they have attended a MOT bay who advises they are perfectly legal and fine. The customer now has the perception that I would have been upselling him tyres. The customer will have taken on board "still legal" and the fact You advise replacement as "could be potentially unsafe" will have flew straight out the other ear. So I am finding you need to make every bit of advice as crystal clear as possible so he understands that you are offering good logical safety advice rather then trying to upsell. Joe Public still has a long way to go in understanding the compexities of the modern car with out the odd vaque legality versus safety comparison thrown in.
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