Paul Foster
As some of you may know, I used to run my own Garage but closed it in favour of a regular wage and went over to the dark side - I now work for a main dealer. These 'VHCs' are supposedly required as a 'Duty of Care' so we don't send out vehicles with unreported defects after having them in for repairs. Frankly that's a load of 5hite and it's used as a sales tool, which is fair enough if the report is genuine. However, the other day I reported "Front pads 60% worn. Discs slightly lipped.". This was marked by me as 'Amber' - no action required. I happened to see the copy given to the customer. It had been changed to 'Red' (urgent action required) and the text "Discs and Pads required" added to my report. At 60% worn!
My point is that it's not forced to be the Techs that are trying to fleece the unsuspecting punter. We have to fill these damn things in (even though we don't get allowed any time to do it) and we have to report anything we see just to cover our backs. The problem starts when the system is abused by over zealous service admin staff who are under pressure to up-sell on everything. To make matters worse the Manufacturers screw the Dealers into the ground as far as labour times are concerned so this puts more pressure on the service departments. None of this excuses Sharp practice but these are the some of the reasons for it.
I just hope that people have the sense to have these things double checked before wasting their money!
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