I agree with you, i think they have had a lot more than they are admitting to
I had an e-mail from someone (did not put his name on e-mail) yesterday who is not a member of UKAT but is an avid reader of this forum, he had also filled in the complaints form and got the same reply. He was complaining to me because only 8 members have filled in the form
So its not only UKAT members that are filling in the form, looks as if a few members of the motoring public feel strongly to