Hello Tony We went live last week. Chap from siemens was helpfulbut we had to wait two hours while he downloaded an update to the software and now recommend leaving it all switched on overnight to assist in downloads etc so i would start leaving it on so you can get going on monday seems ok to use etc big update went in on sunday apparently .Dont think I was the only one who couldnt test on Monday Morning No frigging Fallback testing either still they phoned me back on tuesday.......(checked at lunchtime monday and was back online) hope this helps Jez