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Posted by Michael Whitworth
on January 4, 2012, 9:51 am
Message modified by board administrator January 5, 2012, 9:56 am
When we are supplied with faulty parts, we are finding more and more now that the manufacturers are employing a policy of insisting the vehicle is booked into one of their agents for testing and confirming before they will replace any faulty components. Even if the part is faulty out of the box!
From our point of view as the repairer it is a great inconvenience and even more so for our customers.
Why should they bring a car to us to fix for us to then insist it has to go to the agent because we have been supplied with faulty parts!!
whilst I can understand this policy is due to the amount of none faulty parts being submitted for warranty by poorly equipped garages who don't really understand how to test these items.
Is this policy contravening my statutory rights as a bonifide trader or does it affect my customers rights? Has anyone actually challenged this policy? And if so, What was the outcome?
I am sure there are many others out there who have been affected by this, I would be interested to hear your views and opinions.
HNY to all,
Mike.
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