Funny how these post start off asking fro help and end up placating Hangler.

As wholesaer of fishing rods (and other fishing stuff) I have to say that the buck stops with the wholesaler. Any problems need fixing and manufacturers need to be alerted if there is a problem in the build. For the consumer, their point of reference with the wholesaler is the retailer. They are approachable and are not out of pocket dealing with your problem. Dont sit at home for a year moaning on here. That wont get your rod fixed or replaced.
i TRY AND GET RETAILERS TO CARRY A "TRY OUT" ROD so customers can have a cast before buying. Ask around when purchasing.