Trust me mate I am not looking from a technician’s point of view. Yes they will be able to do a Service in the time allocated. This will appeal to a certain type of customer that enjoys the "drive through" mentality that we are becoming accustomed to. I firmly believe that the type of customers that we "WANT" are the type that appreciate the personal approach that can be experienced at the type of place I run. Yes the BP idea will probably work but it will probably generate even more business for many independents by way of it shortcomings. The tyres that I don't sell as a result of the fast fits, I am not concerned with, as I have enough on my plate with regulars who don't want to pay over the odds for the services of a glossy multi million pound, high street set-up. Regards Dave Hill
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