If this claimed slowdown in complaints has been achieved because a large number of dealerships (but a small proportion of the total number of garages)has signed up to Motor Codes it suggests that the main problems lay in that area, not with independents.

The article mentions the "free" conciliation and arbitration service - no mention of the exhorbitant cost to the member.

Still (very) not convinced. It's still all "smoke & mirrors".

As an independent independent I will make it quite clear to my customers that if they have a complaint then they must come to me first - they then should not need to go anywhere else!

The only plus as far as I can see is that if the threat of a "super complaint" goes away then it is a good thing for those of us who should never have been tarred with the same brush in the first place.

Regards,

Steve