Posted by Tony Gould on September 22, 2005, 10:48 am
Hi All Just to give some update on new system,we have now been online for 3 months, we had the usually teething problems to start with,mostly self inflicted,and basically we had to train ourselves,I believe they now have better training. We have found the new system very easy to use and would find it difficult to go back to the old system, no more trying to find correct terminology etc and all paper work clearly printed,a big positive when dealing with that awkward punter. The help line was always very professional and calm even when we were stressed and ranting at them, problems were sorted quickly,I must say that they all deserve a medal as i think that they were almost as new to the system as we were. I may be tempting fate but we have had no breakdown in comms or equipment although the printer is a bit temperamental. All in All I'm impressed with the system and with the early problems mostly sorted those still waiting to go on line should have few troubles and hopefully less worries. Regards Tony