Hi Harry.
These firms rely on the fact you will not take them to court.

Under the sale of goods act 1974 this ramp is surely not fit for it's purpose.

I would ask for your money including out of warranty costs and if they will not cough take them to the small claims court. A little hassle but very satisfying.

If you are a rmi member or other you could use there legal department.

Dell computers refused to carry out a very expensive repair out of warranty when the fault had been decided in warranty (I did not find time to send back while in warranty). I had to pay for repair and get my computer back. Once I had got it back I pursued for costs to be reimbursed. There legal department said there was no way they would ever pay anything!

few months later when i found the time (you have 6 years to sue for breach of contract)filled in claim form sent with cheque to court (part of total claim) also claimed for interest etc. 2 days before court case they settled!!!!!!!!!

The law is on your side!

You could even try claiming for a replacement ramp and down time when it was not working.

sorry it's long winded but large companies just rely on the fact we cannot be bothered to fight them. My motto has always been don't ask, wont get.
Chris Colby
ACP Group

PS If you buy something on HP you are not the legal owner so you stop paying and tell the HP company to come and take it away and get refund because they are the supplier!