Posted by Peter Warman on July 21, 2003, 8:41 am, in reply to "Re: Autowired article"
Hi Dave
In these times of Lawsuits at every turn, paperwork and record keeping is becomming more important
We also list all the jobs requiring attention on the invoice, and also advise on things like cambelt changes if we think they are due, or advise the customer to check its history
You must put the onus on the customer to act on your comments, if he chooses to ignore them or delay repairs, then you have nothing to fear
We also give a copy of the service schedule and jobsheet to the customer with the invoice, as this contains comments and advise noted down while inspecting the vehicle, just in case it is left of the invoice by mistake.....over cautious you may think, but you need to protect your business and reputation against over eager lawyers
Paperwork is a pain in a busy workshop, but it has to be done