Seems the company that sells those expensive warranties on used vehicles is now getting its own back by bashing garage labour rates for servicing and repairs, they can no longer get us to fix their warrantied vehicles for £25:00 plus vat an hour

Seems the owners and warranty companies complain when their top of the range BMW, Audi, Jaguar, Merc, Saab's ect require servicing with labour rates on average around £90:00 plus

Well whats going to happen in a few years time when Independent Garages are locked out from repairing these vehicles because we have NO access to Technical Information for Access and Programming codes

Customers and warranty companies can start to expect paying £200:00 to £250:00 per hour as they will only be left with one choice in where to have their prized possession serviced and repaired

Perhaps the warranty companies would be better of spending their time putting pressure on the VM's to make it a more level playing field as they will among the loosers being held to ransom

Peter

I'm going to have to put mine upto be Mr Average.

Graham

PS - Gave up doing all warranty work years ago because they wouldn't pay enough!

Regards#Steve

Keith

If The Customer wants a quick fix, He pays full price for all the hours put into the job, If he needs a definite price or doesn't want to spend anything on it then he takes it away. ( rarely )

I was Undercharging by quite a lot, But put my prices up to £30.00 + vat per hour, ( Thanks to the UKAT Survey ) I then broke up for Christmas last year and decided
that if i was going to carry on with this job, Then i had to make it pay to cover all the stress and hassle. I Instantly put it up to £40.00 + vat per hour. I get very few complaints and the ones that do Would also complain at £20.00 per hour.

( People are realising how much they get ripped off by dealers and are very reluctant to go to them )

One of My Customers came in last week with a 2003/4 Megane which had been to the Dealers, They Quoted for a Service and MOT @ £1200
Including new Tyres etc, The Customer Removed the Vehicle and went for New Tyres fitting to be Told that there is nothing wrong with the tyres and they DO NOT need changing. ??? They had it Serviced for £300.00 and £80.00 for MOT. ( must have been taken for MOT by the Garage. ? )
This is now in the hands of the trading Standards according to the customer.

The Reliability Survey that is linked from that site is a bit out of Date. ??

They make out that they are sponsoring the site, but when i checked the domain name registration it is actually owned by the said warranty company.

Peter

"How can they justify such a lot of money to plug a car into a computer!! The other problem is the dealer charged in units of an hour not hours - so you don't even know how long the job took".

This bloke winging on about the diagnostic costs from the garage ends his post with:

" Luckily there is a warranty in the car which paid the bill"

This is the sheer mentality of some members of the public who still believe that it's a simple job to diagnose and repair cars for them!!!

Rant over for a while,
Gunner.

Hence they "get away" with fitting unnecessary bits that you wouldn't even suggest to your customer!
You diagnose correctly, they "blame it" on the computer....

For those who don't read 'Honest John' in the Telegraph. He often hits the nail on the head.

His recent response to a reader who was whining about labour charges said correctly that labour charges were tied quite closely to rateable values. These go up with property values.
As people expect the value of their house to keep increasing, they've got to expect to pay bigger bills. They can't have it both ways.

As for the labour charge website, I'll charge what I have to. If people don't like it, well, they've got a choice.

Tom W