|
| Back to Forum |
| Post a Response |
Posted by Graham Bullock
on February 13, 2009, 11:56 am, in reply to "Re: Poor quality of some Aftermarket parts"
Graham Bullock
Interesting notes from the first meeting.
As of January 09
Total Subscribers = 4245
Total calls to advice line = 1116
Fast track escalations = 32
Conciliation escalations = 10
Consumer surveys = 81
Completed Welcome visits = 1225
Completed Compliance checks = 69
Subscribers in receipt of penalty points = 4 (all for non payment of fees!)
Don't really know how good it is to only have had compliance checks carried out on less than 0.2 percent of your subscribers yet you publicly announce that if you don't use a subscriber for your repairs you could be risking being ripped-off.
For this to work there has got to be some serious questions answered instead of just advertising blurb.
Are we going to get an answer to Tony Sefton's post?
What happend at Wilson's?
Graham
[url=http://service.motorindustrycodes.co.uk/images/stories/documents/icap%20report%20january%202009%20%20final%20(website).pdf]Independent Compliance Assessment Panel Report
204
Message Thread:
« Back to thread
Copyright © uk autotalk
terms & conditions please read