Same story here. 5pm we had three extremely cross customers in our reception area. We were completely on our own as far as any sort of helpline is concerned. How do you obtain an emergency incident number if you can't get anyone to answer the phone?

In the end, I decided to take my life in my hands and break the sacred cellophane to issue a few emergency tickets in order to placate the customers. As I was writing out the second cert, the system came back on-line.

Is this business not stressful enough already without having to deal with this sort of nonsense?

All slots booked for three days - no trade discounts, no free retests. It seems to me that despite what some are sying, the system is slowing substantially..