>>>>>>> they get onto the media who hype it all up and make TV programs about how bad the motor trade is. During these programs I have never seen them interview the owner of the vehicle to ask them why they chose that garage to do their repairs <<<<<<<


I try not to watch these programs as it is too one sided. You never see a guy turn up that does a good & honest job, it's always the bad guy you see & we are all tarred with that brush...
Then the customers starts putting marks on spark plugs & filters thinking he'll catch you out not changing these items during a service.